FAQs

Asked Questions

Loans

We pay attention to details and quality, good communication and strong customer relationship.

How do I repay my loan?

We will automatically collect the amount you owe on the day you promised to repay, using the debit card details you give us when you apply. If you know that the funds are going to be unavailable on the repayment date you must contact us via email at accounts@sunrise.co.za or call us on hotline number 083 662 8486.

How do I repay my loan?

We will automatically collect the amount you owe on the day you promised to repay, using the debit card details you give us when you apply. If you know that the funds are going to be unavailable on the repayment date you must contact us via email at accounts@sunrise.co.za or call us on hotline number 083 662 8486.

My payment was declined but it should have gone through. What’s going on?

We will try to charge the debit card that you gave us when you applied for your Khavho Inter Africa Investments t/a Sunrise Administrators. You should make sure there are sufficient funds in the account. If the transaction is still not going through, the payment may have been blocked by your bank because it does not match your usual spending habits. Get in touch with your bank to unblock the card, then login and repay the loan manually.

Can I repay my loan using a credit card?

No – as a responsible lender we do not accept credit cards as a form of payment.

Do you post any letters to my house?

We will send you a letter if your loan repayment has been missed, if you loan has entered arrears, if your loan has entered default and for your annual statement if you have chosen paper billing.

When will be paid?

Once a loan is approved, the money is transferred directly to your funeral director five days before the funeral has taken place, for personal loan the money is transferred directly to your bank account within 24 hours and for funeral cover the money will be transferred directly to your bank account within 48 hours

My circumstances have changed and now I can’t repay my loan back in full or as I agreed, what can I do?

You should repay as much of your balance as you can before or on your due date.  Failure to repay your loan will have an impact on your credit rating and you could incur further interest. You should get in touch to make an alternative arrangement to repay the outstanding balance.

Are my personal details shared with any 3rd parties?

Unlike other lenders, we do not transfer or sell your personal information to any selected third parties other than in the normal course of business.

I’ve repaid my loan but it still appears as unpaid on my credit report!

It can take up to 40 days for changes to appear on your credit report.

What happens if you cannot take the payment from my debit card?

If the transaction is declined by your bank when we attempt to collect your promised repayment, we will try to get in touch by email, phone and text message. As detailed in our Terms and Conditions, we will then try to take payment for the full amount again the following day.

What checks do you make when I apply?

As a responsible lender, we make a number of checks on your finances as part of the application process. This is to make sure that our customers can afford our loans. These involve credit checks, identity checks and verification of your income.

Support

How can we help

    Hotline

    076 692 7310

    Location

    Unit 4, 85 Grobler Street
    Makhado, 0920

    Contact Us